Epoxy Vendor Selection - Help and Technical Support

 

 

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Epoxy Vendor Selection - Help and Technical Support

 

These days a flashy web site doesn't tell you if you've found a large successful epoxy vendor or a scam site trying to pull you in with slick graphics and windows. Folks that are coating experts generally aren't web pros. Only a few companies can afford to have both. Are you buying from marketing/web people or professional coating people? So how do you evaluate an epoxy web site for help, information and technical support?

1) If the site mentions coating products (like epoxies or similar coating) that they claim is 'one of a kind' with amazing properties, be very careful. Any breakthrough product or method would quickly spread through the industry and be available from multiple sources. Generally these companies are very vague about the chemistry or type of coating it is. No easy to find data or MSDS document. Dazzle without information.

2) Looking for help, support or information? Most sites offer obvious links to email or phone numbers. Make contact at night, over the weekend, or on holidays. See how long it takes them to reply to your call or email. It they want your business they should be responsive to  your call no matter when it was made. Poor pre-sale technical or sales support probably means even less support after they have your money. Chat with the person who replies to you. Do them seem to know their stuff or are they the new hire assigned to answer emails over the weekend?

3) Google or Bing the product name and company name. Established companies will be listed in multiple blogs, web sites, and personal user sites. Any company or product can have a bad review, but most should be positive and say nice things about the company and the product 's performance. Pictures are always nice. Posting pictures takes effort so these posts are sincere.

4) All products have weak points. Epoxies yellow. Many urethanes cannot be sold in California and have high amounts of smelly solvents. An honest vendor will mention the cons of any product, either on their web site, over the phone, or in their email.  Often a site will tell you more by what they don't say as opposed to what they do say.

 


Call Paul (the Epoxy Guru) at 603 435 7199 anytime to talk more or to order these materials


Related Links:

 

Progressive Epoxy Polymers. Inc - HOME PAGE

 

Progressive Epoxy Polymers Contact Page - CONTACT - TECH SUPPORT


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TO: info@epoxyproducts.com

Hi, I train spray painters in Queensland Australia the technical aspects of Polyurethane paint. However some people just can’t get the difference of the two major types. Polyester vs Acrylic. I would like to use your excellent discussion paper in my training as an unbiased view and give credit to author Paul Oman and your company. http://www.epoxyproducts.com/lpu.html 

 Regards --Andrew (11/14)


 

the "Epoxy Guru"

 

Paul Oman - MS. MBA

A.K.A. “Professor E. Poxy”  -- "The Old Goat"  -- "Epoxy Guru"

epoxies since 1994

Member: NACE (National Assoc. of Corrosion Engineers)

 SSPC (Soc. of Protective Coatings)

 

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